QuestGates, a UK and Ireland’s leading independent specialist loss adjuster and claims handler, today announced that it has partnered with RightIndem to accelerate its digital claims agenda across its TPA business.

Through this strategic partnership, RightIndem will provide a solution that will enable QuestGates to offer a self-service and hassle-free claims experience to their TPA clients’ customers. The technology will streamline customer experience whilst improving operational efficiency.

QuestGates Director, Ross Macpherson, says: “We’ve committed significant investment and resource to develop our QUBE proprietary technology, and our existing digital capabilities have become a positive differentiator for us in the market. We’re always looking to see how we harness the latest technologies to further improve our service proposition, and were impressed not only with the functionality and scalability of the RightIndem system but also the inbuilt AI which can assist in claim validation.”

“This partnership will provide our TPA clients the ability for their customers to digitally initiate claims, making it quick and simple for them to upload all relevant information whilst driving further efficiencies in our own operations. RightIndem have made the process very easy and seamless from start to finish. Their platform complements our own and we’re excited to now offer a true end-to-end digital solution for our clients.”

“We are delighted to be able to welcome QuestGates as a RightIndem client” said Oliver McGuinness, CEO of RightIndem. “As a trusted provider to UK Insurers, we welcome the ability to help QuestGates accelerate their digital claims ambitions across their portfolio. We’re really excited about the potential that our partnership has for the future”.

About QuestGates

QuestGates is the UK’s largest independently owned specialist loss adjusting company. It has an award winning reputation for innovation and for providing high quality technical loss adjusting services and delivering claims services of the highest standards.

QuestGates operates from 14 locations across the UK and Ireland, while its market leading proprietary technology fully supports home working. As the UK and Ireland representative of vrs Adjusters organisation, QuestGates is able to provide global services via its international members.

To find out more about QuestGates, please visit www.questgates.co.uk.

About RightIndem

RightIndem offers a digital self-service claims platform for insurers, TPAs and brokers that transforms the claims experience by making the process easy and hassle-free for customers. The solution is a white-labelled platform for policyholders to self-serve their own claim through a curated digital process accessible on any device. The platform leverages structured and unstructured data capture and connects to RightIndem’s eco-system of third-party fulfilment solutions, to automate key decisions on claims.

To find out more about RightIndem, please visit www.rightindem.com.